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Returns and Exchanges Center

How it Works

Select items to return/exchange

Get a confirmation

Send it off when you can

Returns and Exchanges FAQ

Is it easy to return items?

  • Yes! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. 
  • You can return part or all of your order of eligible items. You'll get your refund within 48 hours.

What items are returnable?

  • Shoes purchased in the last 60 days (with no embroidery)
  • Shoes must be unworn and undamaged
  • Not returnable: embroidery orders; damaged shoes, expired styles.

How can I exchange my shoes?

  • Enter your email and follow the step-by-step instructions. A prepaid shipping label will be sent to you via email. 
  • You can select all or part of your order to exchange eligible items.

What items are exchangeable?

  • Shoes purchased in the last 60 days
  • Shoes must be unworn and undamaged
  • We will exchange the size of shoes on embroidery orders (not the embroidered bag)
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